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All patients are required to provide contact details; including address, telephone and email in order to secure an appointment. All clients will complete a Medical history form before their first appointment via our computerised system, this is necessary for consultation and treatment planning process. All information will be treated as confidential.
Patient information will not be shared with third parties unless consent is given.
Appointments – Please provide 48 hours notice where possible, if you need to cancel or reschedule your appointment. Failing to do so will result in you losing your deposit.
New patient consultations are free of charge. – Upon booking treatments, a fee of £50 is required to secure your booking. This is payable deposit and will be deducted off your treatment total. If you book for Botox, once you have had your prescriber appointment your deposit is non refundable even if you provide notice as your prescription will already be processed at the pharmacy and admin fees will apply.
This prescriber appointment will need to be carried out at least 48 hours prior to your treatment appointment, failure to do so, your treatment appointment will have to be rescheduled.
You are within your rights to reschedule as long as this is done within 3 months of your prescription and notice has been given, please see above.
SJS Sheffield Aesthetic Limited operates a 2 working day cancellation policy. If you do not attend a booked appointment, and fail to advise us in advance, a £50 non-refundable booking fee will be charged. If we hold a deposit on account this will be forfeited. (Please read above if your deposit is paid towards a botox treatment)
Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds/COVID/cold sores or local skin infections, in this case, your deposit will be held on account for 3months if you cancel within 48 hours of your appointment.
If you fail to rebook within 3 months, your deposit will be forfeited.
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 4weeks has passed.
New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.
Children – We do not treat children or young adults under the age of 18
If you are 18 photo ID will be required for medial legal purposes. Please do not bring children to the clinic unless they are old enough to be left unsupervised
Payment – You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken. The remaining Payment is taken, in full at the time of treatment. The clinic accepts cash, or major debit and credit cards, transfers are also accepted but, this needs to be transferred prior to the appointment. A discretionary deposit will be taken for some treatments and in some circumstances
Refunds – Follow up appointments and aftercare advice and support as appropriate. Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
Feedback – Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website.
Complaints – If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen.